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Common questions & answers
The situations that come up after installing — rate changes, missed days, and moving devices.
📱 Need visual walkthroughs?
Preview Home Slate 2 on iOS and Android, with notes on setup, bills, history and settings.
View the app screens→Can I track different editions, meal types or water sizes?
Yes. In version 2, delivery services can have more than one item with its own rate and usual quantity. Milk types and laundry pieces also have separate counts. Other lets you choose a name and unit.
How do I mark a vacation for one service?
Open that service and choose Vacation, then the date range. Review before confirming: blank dates become zero entries and already logged entries stay. Other services are unchanged. Tell the vendor separately; an agreed fixed monthly fee can still apply.
Can I export without an account?
Yes. Settings → Export data opens the phone’s share sheet with a full JSON export. Confirm before sharing because it can contain private household records. Spreadsheet export is planned separately.
What if the price changes mid-month?
Saved delivery entries retain their recorded prices when you change a service’s rate. New entries use the configured rate, including a newly filled past date. House-help salary and paid-leave changes start after the current billing cycle.
What if I forget for a week?
It notices and asks. You fill the gap in one go, and anything you leave blank is reported as not recorded rather than counted as nothing.
How do I record a day nothing came?
Tap the day and enter 0. A zero day is different from an unrecorded one: zero means you know nothing came, blank means nobody wrote it down, and the statement distinguishes them.
Can I track two kinds of milk?
Yes, on one calendar. Toned and full cream from the same vendor are two product types under one slate, each with its own price, because they arrive together and are paid for together.
How do I move to a new phone?
Sign in on the old phone and confirm its backup finishes before switching. Sign in with the same account on the new phone to restore synced records. Both are free. Guest records stay on the original phone until you back them up or export them.
I did not get my verification or password-reset code.
Codes can take a minute and can land in spam. If it still has not arrived, check the address for a typo and try again — and write to us if it keeps failing.
Can I change the currency?
The display currency follows your phone by default, and you can choose another in Settings. Changing the symbol does not convert amounts or apply an exchange rate.
Does it work without internet?
Local logging, totals, statements and history work without a connection. Backup, account recovery and store purchases need internet. An account-owned ledger can stay protected until its original account is recovered if the saved session expires or cannot be opened.
How do I delete everything?
Settings → Clear all data removes the ledger from this phone. To delete the account and cloud backup, use Profile → Delete account while signed in, or email support from the registered address. Clearing this phone does not delete cloud data or cancel a subscription. See Delete Account in the footer for the full steps.
How do house-help leave and salary work in version 2?
Set salary, paid leaves and any extra-task rates for each person. Only recorded absence beyond the allowance reduces pay. A blank day is unrecorded, not absence. Joining partway through a cycle prorates salary and leave; unused leave does not carry over.
Can a bill start halfway through a month?
Yes, in version 2. Choose the start day for a service: the 5th gives a bill from the 5th through the next month’s 4th. Short months adjust dates safely. Schedule, salary and leave changes begin after the current period; existing bills keep their agreement.
Why does the household budget include services?
Version 2 calculates what remains from income minus manual expenses minus service costs. Do not enter a service payment as another expense: that service’s cost is already included. Pro is required for budget changes; saved records remain readable after Pro expires.
The app says Restore your account. What should I do?
Saved records belong to the original account. Sign in with that account, or use password recovery if needed. Retry the saved account when a connection or storage problem is temporary. Clear only this phone is a separate choice that removes local records, including edits not yet backed up; it does not delete the cloud account.
How do I reset my password?
Choose Forgot password on the sign-in screen, or Profile → Reset password while signed in. Enter the six-digit code sent to your email, then choose a new password. Check spam and the address before requesting another code; the resend button waits 60 seconds.
The app says Finish account cleanup. What should I do?
Use Retry account cleanup and allow it to finish before opening the ledger. If it keeps failing, contact support with the screen message. Do not send passwords, email codes or your ledger export unless you intend to share those private records.
Something is wrong. Who reads this?
One person, and they read everything. There is no ticket system and no bot.
